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The Differences Between Organizational Change Management and IT Change Management Explained

Organizational change management and IT change management are two distinct processes that often need clarification from each other. Although both disciplines aim to achieve organizational change, they have different goals, approaches, and outcomes.

Organizational change management is planning and implementing changes in an organization's structure, culture, and processes to improve its performance, effectiveness, and competitiveness. It involves systematically managing and communicating changes to the organization's stakeholders, such as employees, customers, suppliers, and partners. The primary goal of organizational change management is to ensure that all stakeholders adopt the change and that the organization achieves the desired outcomes.

On the other hand, IT change management is a process of controlling and managing changes in an organization's IT systems and infrastructure. It involves following a set of procedures and protocols to ensure that any change to the IT system is carefully planned, tested, and implemented without disrupting the organization's operations. The primary goal of IT change management is to maintain the stability and reliability of the IT system while implementing the changes required to meet the organization's business requirements.

The approaches and outcomes of organizational change management and IT change management are also different. Organizational change management involves a people-centric approach focusing on the organization's culture, communication, and employee engagement. It aims to create a sense of ownership and commitment among employees to ensure successful change adoption.

In contrast, IT change management involves a process-centric approach that focuses on the technical aspects of change management. It aims to ensure that changes to the IT system are carefully planned, tested, and implemented while minimizing the risk of disruption to the organization's operations.

Organizational change management and IT change management are two distinct disciplines that serve different purposes. While organizational change management aims to improve the organization's performance, effectiveness, and competitiveness, IT change management seeks to maintain the stability and reliability of the organization's IT system. Both processes are essential for organizations to achieve their goals and stay competitive in today's fast-paced business environment.

About the Author

Dion Charles is an experienced Change Management consulting professional and the founder of Sterling Advisory Services. Dion works with Fortune 500 clients across a variety of industries, to help them achieve their desired return on investment through successful organizational change.

He is a Prosci Certified Advanced Instructor, Prosci Certified Advanced Practitioner, and Program Director of the Association of Change Management Professionals Ohio Chapter.

Connect with Dion Charles on LinkedIn.


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